Returns & Exchanges

At 509, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items with original tags attached. Our streamlined process ensures that if your fashion finds aren't a perfect fit, you can exchange or return them with ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via our portal to the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; ensure the tracking number is saved for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.